Privacy Policy

This Privacy Policy explains how Raptor 77 Casino generally handles personal information when players visit the website, create or use an account, make transactions, contact support or use casino services. It also explains the choices available to players regarding their information, marketing preferences and cookies.

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Information we may collect

To provide an online casino service, Raptor 77 Casino may collect information that identifies a player or is reasonably connected with their account, activity or device. The information collected depends on how the website and services are used, what checks are required and what information a player chooses to provide. We aim to collect information that is relevant to operating the website, supporting players, protecting accounts and meeting applicable obligations.

Contents

Information we may collect How information is used Sharing, security and retention Your choices and privacy requests

Account and contact details

This may include a player's name, date of birth, residential details, contact details, username, password and other account information. We may also keep information provided when a player contacts support, makes a request, reports a problem, provides feedback or communicates with the website in another way. Information about account preferences and responsible gaming choices may also be handled where relevant to the services requested.

Verification information

Where account or identity checks are needed, we may handle verification documents and related information. This can include documents or details used to confirm identity, age, account ownership, source of information or other eligibility requirements. Verification information is handled for account security, anti-fraud checks, responsible operation of the service and compliance with applicable obligations. Players should provide information that is accurate, complete and current.

Payment and transaction records

We may collect or receive records about deposits, withdrawals, wagers, wins, bonuses where applicable, account balances and other transactions. Payment information may be processed through payment providers. We may receive transaction status and identifying information from those providers without necessarily storing complete payment card details ourselves. Transaction records may be used to confirm payments, investigate unusual activity, answer account questions and maintain required records.

Device, usage and cookie information

When a player uses the website, we may handle technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and interactions with the website. Cookies and similar technologies may be used to remember preferences, support account functions, improve performance, understand website use and help protect the service.

How information is used

Personal information is used for purposes connected with operating and improving the casino website and supporting players. We may use information collected directly from players, generated through website activity or received from service providers where this is reasonably necessary for the relevant purpose. We do not use personal information for unrelated purposes unless permitted or required by applicable rules, or where a player has agreed to the additional use.

To create, maintain and administer a player account.
To provide access to casino services and process account activity.
To process deposits, withdrawals and other transactions, including related checks.
To verify identity, age, account ownership and information supplied by a player.
To detect, prevent and investigate fraud, suspicious activity, misuse, collusion, security incidents and other prohibited conduct.
To communicate about account activity, transactions, service messages, support requests and important changes.
To provide customer support, respond to questions and resolve complaints or technical issues.
To meet legal, regulatory, tax, accounting, security and other applicable obligations.
To monitor and improve website performance, functionality, security and user experience.
To understand how the website is used and identify technical problems or service improvements.
To send marketing or promotional communications where permitted and where a player has provided consent or another valid permission applies.

Verification, security and anti-fraud checks

Online gambling services need to protect accounts, payments and the wider service from misuse. Information may therefore be reviewed to identify unusual activity, false or inconsistent details, duplicate accounts, attempted fraud, account takeover, payment concerns or other risks. These checks may involve account details, transaction information, device information, verification documents and information received from relevant service providers. A check may result in a request for additional information where this is reasonably necessary.

Marketing communications

Players can choose whether to receive marketing communications where an opt-out or preference option is available. A player may withdraw consent to marketing at any time by contacting support@raptor77casino.top. A request to stop marketing does not necessarily stop essential service messages, such as account, security, transaction or other communications needed to operate the account. A record of a marketing preference may be retained so that the preference can be respected.

Sharing, security and retention

When information may be shared

Personal information may be shared with organisations that help operate, secure or support the website and its services. These may include payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention services, analytics providers and professional advisers. Such parties should receive information only where it is relevant to the service they provide or the purpose for which it is shared.

Information may also be disclosed where this is necessary to comply with a legal or official request, protect the rights and safety of players or other people, investigate suspected unlawful or prohibited activity, enforce applicable terms, or protect the website and its systems. If the website uses service providers located in other countries, information may be processed or stored outside Australia. Appropriate steps are taken to support the secure handling of information in those circumstances.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an authorised purpose. Security measures may include access controls, authentication processes, monitoring, secure systems and procedures for responding to suspected incidents. No online service can guarantee complete security.

Players should use a strong, unique password, keep login details private, avoid sharing access to their account and take care when using public or shared devices. Players should contact support promptly if they believe an account, password or device may have been compromised. We may ask for information to confirm account ownership before making security-related changes.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, record keeping and service improvement. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. When information is no longer needed and there is no continuing requirement to keep it, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Account closure

Closing an account does not automatically remove every record associated with it. Information may need to be retained for legal, fraud prevention, security, accounting, dispute resolution or other legitimate purposes. We may also keep limited information needed to record a privacy preference, such as a request not to receive marketing. Information retained after closure remains subject to appropriate handling and security measures.

Your choices and privacy requests

Players may have rights and choices concerning the personal information held about them. These rights can depend on the circumstances, the type of information involved and any obligations that apply. We will consider each request and may need to confirm the requester's identity before providing information or making changes. A request should be made in clear terms and should relate to the person making the request or an account they are authorised to manage.

Access: request a copy of, or information about, the personal information held in connection with your account.
Correction: ask for information that is inaccurate, incomplete or out of date to be corrected.
Deletion: ask for your personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw your consent to marketing communications at any time.
Restriction or preference: ask about available choices concerning particular uses of your information, where applicable.
Information about handling: ask questions about how personal information is collected, used, shared or retained.

To exercise your rights or make a privacy request, contact support@raptor77casino.top. You can use this address to request access to your data, correction of inaccurate data, deletion of your data where applicable, or withdrawal of consent to marketing. Please describe the request clearly and include enough information for the relevant account to be identified. Do not send unnecessary payment details or sensitive documents unless they are specifically requested through an appropriate process.

For security, we may ask for reasonable information to verify identity before completing a request. We aim to handle valid requests within a reasonable period, taking account of the nature and complexity of the request. We may also decline or limit a request where doing so is permitted or required, including where fulfilling it would affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with a legal record-keeping requirement. If a request cannot be completed in full, we will generally explain the reason where appropriate.

Cookies and browser controls

Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are needed for account functions, session management, security and basic website operation. Others may help remember preferences, understand website traffic or support marketing and measurement activities. Cookies may also help us recognise a returning browser and provide a more consistent experience.

Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow players to block all cookies, accept cookies only from selected websites or delete cookies after browsing. Disabling certain cookies may affect the availability, security or performance of some website features. Cookie settings are controlled through the player's chosen browser and may need to be reviewed again if the player uses another device or browser.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the date it is made available on the website unless a different effective date is stated. Players should review this page from time to time to remain informed about how personal information is handled. Continued use of the website after an update may indicate that the player has read the revised policy, subject to any consent requirements that apply.